01
Delete
Repeated reviews, re-keying, and loops caused by an upstream failure.
Rework disappears.
Software and agents, inside your business
Business process
engineering.
The process you actually run.
Rebuilt to work better.
We find how work moves through your company, remove the rework, and build software and agents into the systems you already use.
People keep the authority. Your logs show the result.
01 / DISCOVERThree weeks to the map.
A real process, reconstructed from your logs.
02 / REBUILDFour buckets. Every step.
Delete, plain code, agent, or human decision.
03 / PROVEFive numbers. Your evidence.
Agree the measures before the build begins.
Core services
Find the work.
Then change it.
The starting point is your business process. The technology follows what the evidence shows.
A focused first engagement01Process discovery
The map of what really happens.
Combine interviews with event logs from your ERP, CRM, or other system of record. Bring in the policies, spreadsheets, mailboxes, and exceptions that live outside the formal process.
YOU RECEIVE
An executed process map with every step, its volume, wait time, and owner.
02Process redesign
Remove the rework before automating.
Trace the loops back to their causes. Assign every step to deletion, deterministic code, an agent, or a human decision. Keep rules and judgment distinct.
YOU RECEIVE
A step-by-step redesign and a build scope based on your actual process.
03Embedded engineering
Software and agents in your existing systems.
Build the integrations, rules, and agents the redesigned process needs. Agents assemble context and prepare exceptions. Authorized people approve commitments, release payments, and sign.
YOU RECEIVE
A rebuilt workflow with named actors, preserved approval controls, and reconstructable inputs.
04Measurement and validation
The same query. Before and after.
Agree the baseline with your team before engineering starts. Re-run the measures over comparable windows after the change, using queries your team can reproduce.
YOU RECEIVE
A reproducible comparison of process steps, cycle time, loops, straight-through rate, and cost per transaction.
Our method
Every step earns its place.
First remove what does not need to happen.
Then give the remaining work the right owner.
02
Plain code
Clear rules, feeds, calculations, matching, and deterministic routing.
Rules run consistently.03
Agent
Gather context, prepare a review, chase missing information, and assemble exceptions.
The case is ready.04
Human decision
Approve money or terms, negotiate, sign, and carry responsibility to the client.
Authority stays human.Automating a repeated mistake still leaves you with a repeated mistake.
Where we work
Start where work gets stuck.
One process is enough to begin.
These are common starting points.
SALES OPERATIONS / DEAL DESK
A quote should not restart every time it changes.
Find where terms reviews, missing context, and repeated approvals send a deal backward. Prepare the decision once, in the CRM your team already uses.
A POSSIBLE REDESIGNIllustrative workflow
- Quote arrivesCode routes the request
- Review is preparedAgent assembles policy and context
- Approver decidesNamed person grants authority
- Approved terms are recordedSystem of record keeps the trail
The boundary that matters
Agents prepare.
People decide.
If a step commits your company to money, terms, a signature, or a legal position, an authorized person makes the decision.
Existing authoritySame approvers, thresholds, and segregation of duties.
Named actorsEach agent acts under its own identity.
A reconstructable trailInputs and actions remain attributable and auditable.
Your systems of recordAuthoritative state stays in the systems you already run.
The first engagement
Three weeks. One process.
You keep the map, whether or not
you choose to continue with the rebuild.
- WEEK 01
Mine
Review three to six months of event logs. Interview the people who do the work and the people who approve it. Find the policies and workarounds.
Evidence from your own business - WEEK 02
Map and sort
Reconstruct each step, its volume, wait, and owner. Count the loops. Sort the executed process into the four buckets.
The map and the redesign - WEEK 03
Read out and scope
Walk the map with the process owner. Agree the five measures to re-run. Scope and price the rebuild against what the evidence shows.
A defined engineering engagement
TO GET STARTED
A read-only export from one system, a named process owner, and time with the person who does the work and the person who approves it.
What we measure
Your logs.
Your before and after.
Agreed before we start. Reproduced by your team.
The same query over comparable windows.
- 01Process steps
- Activities in the typical path, plus recurring activities in more than 5% of cases.
- 02Cycle time
- Median elapsed time from the first event to the final event in a case.
- 03Exception loops
- Distinct backward transitions occurring in more than 5% of cases.
- 04Straight-through rate
- The share of cases with zero backward transitions. A measure of rework.
- 05Cost per transaction
- Fully loaded labor attributable to the process, divided by completed case volume.
Every result needs evidence your own team can reproduce.
Free AI assessment
Where should
your business start?
Pick one process. Tell us where it stalls and what evidence you have. Get an initial assessment with opportunities to investigate and a brief for a discovery engagement.
No payment or account required. Your answers stay in your browser.
YOUR INITIAL ASSESSMENT
- A suggested starting point for one process
- Tasks to investigate across the four buckets
- Evidence and approval controls to gather
- A downloadable scoping brief
This is a starting hypothesis. The three-week mapping engagement validates it against your actual logs.
A few useful answers.
What does the free assessment include?
A self-guided initial assessment based on your answers, with a downloadable brief. It identifies questions and opportunities for discovery. The three-week mapping engagement is a separate service.
Do we need to replace our systems?
The service starts with the systems you already have. We scope integrations and changes from your process map, with authoritative state remaining in your systems of record.
Will agents approve payments or sign agreements?
Agents prepare the evidence and the request. A person with the existing authority approves commitments, releases payments, negotiates, or signs.
What do you need for the mapping engagement?
A read-only export covering three to six months of one process, a named owner with authority, and time with the people doing and approving the work.